WARRANTY POLICY

At Bella Luisa, we believe in crafting jewelry that not only enhances your style but also respects our planet. Our commitment to sustainability is woven into every piece, from responsible material choices to a warranty that prioritizes repair over replacement. By focusing on quality and durability, we aim to reduce waste and encourage mindful consumption, allowing you to cherish your Bella Luisa jewelry for years to come. Together, we can celebrate beauty that lasts—both in your collection and in the world we all share.

Each Bella Luisa piece is crafted with high-quality materials and is carefully inspected by our quality assurance team before shipping to ensure it meets our exacting standards. Despite these efforts, we understand that issues can occasionally arise, and we’re here to help. In honor of our commitment to you, we offer a 6-month warranty to cover any unexpected manufacturing defects.

What Our Warranty Covers

Our 6-month warranty includes protection for:

  • Manufacturing defects, such as loose stones or pearls
  • Defective clasps or closures

If you experience any of these issues, please know that we’re here to support you. We will gladly repair or replace your piece free of charge, so you can continue to enjoy it as intended.

What is Not Covered by the Warranty

While we want you to love and enjoy your jewelry for as long as possible, some situations are outside the scope of our warranty. This includes:

  • General wear and tear, including scratches, fading, or tarnishing with regular use
  • Chain breakage not due to manufacturing defects
  • Alterations, repairs, or modifications done by third parties
  • Loss or damage from accidents, improper care, or misuse
  • Discoloration caused by exposure to chemicals (perfumes, lotions, cleaning agents, etc.)

We recommend following our Jewelry Care Guide for tips to help you care for and enjoy your Bella Luisa pieces for years to come.

How to Make a Warranty Claim

We understand that dealing with a jewelry issue can be disappointing, and we want to make the process as smooth as possible. If you believe your item qualifies for warranty support, please reach out to us with the following:

  • Email us at support@bellaluisa.com with:
    • A brief description of the issue
    • At least three clear photos showing the item and the specific area of concern
    • Your full name, order number, or proof of purchase to help us locate your order quickly
  • Our team will review your claim and provide an update within 10–15 business days. If your item qualifies, we’ll work with you to arrange for a repair or replacement, ensuring you’re well taken care of.

Additional Information

  • Proof of Purchase: For a warranty claim to be valid, please provide proof of purchase, such as an order confirmation or receipt.
  • Extended Warranty on Replacements: Repaired or replaced items come with an additional 6-month warranty from the date they are returned to you, allowing you continued peace of mind.
  • Professional Assessment: Each claim is carefully reviewed by our team, and we’ll do everything we can to ensure a fair resolution for you.

If Additional Support is Needed

If your item doesn’t fall under warranty but you’d still like assistance, we’re here to help. Please contact us about our repair services for options to restore and maintain your jewelry.