TERMS OF SERVICE

Welcome to Bella Luisa! By accessing and using our website, you agree to the following Terms of Service. These terms are designed to ensure a fair, transparent, and secure shopping experience for all.

  1. General Conditions

Bella Luisa is an online store offering fine jewelry products. By using our site and making a purchase, you agree to abide by these Terms of Service and any applicable Australian laws and regulations.

  1. Orders and Payment
  • Order Confirmation: After placing an order, you will receive a confirmation email detailing your purchase.
  • Payment: We accept major credit cards and secure online payment methods. All transactions are processed in Australian dollars (AUD).
  • Pricing: Prices are listed in AUD and include GST (Goods and Services Tax), as required by Australian law.
  1. Shipping and Delivery
  • Domestic Shipping: We offer standard and express shipping options within Australia. Delivery times vary based on location and shipping method chosen.
  • International Shipping: For orders outside Australia, please check availability and applicable fees at checkout.
  • Shipping Delays: Bella Luisa is not liable for delays due to circumstances beyond our control, such as customs processing or carrier issues.
  1. Returns and Refunds

Bella Luisa complies with Australian Consumer Law regarding returns and refunds:

  • Change of Mind: For returns due to change of mind, we offer store credit within 30 days, provided the item is in original condition with tags attached.
  • Faulty Items: If an item is deemed faulty or does not match the description, you may be eligible for a refund, repair, or replacement. Please refer to our Returns Policy for further details.
  1. Warranty

Bella Luisa provides a 6-month warranty on manufacturing defects. Please review our Warranty Policy for details on eligibility and claim procedures.

  1. Intellectual Property

All content on this website, including text, images, logos, and product descriptions, is the property of Bella Luisa. You may not reproduce, distribute, or modify any content without prior written permission.

  1. Limitation of Liability

To the extent permitted by Australian Consumer Law, Bella Luisa is not liable for any indirect, incidental, or consequential damages arising from the use of our products or website. Our liability is limited to the amount paid by the customer for the purchase of the product.

  1. Governing Law

These Terms of Service are governed by and interpreted in accordance with the laws of Australia. Any disputes will be resolved under Australian jurisdiction.

  1. Updates to Our Terms of Service

Bella Luisa reserves the right to update these Terms of Service at any time. Changes will be effective upon posting on this page. Continued use of our site indicates acceptance of any modifications.

  1. Contact Us

If you have questions about these Terms of Service or need assistance, please contact us at contact@bellaluisa.com.au