RETURNS POLICY

At Bella Luisa, we believe in the value of thoughtful purchasing and mindful consumption. By encouraging careful selection, we can work together to reduce our environmental impact. For this reason, we don’t cover the cost of return shipping unless an item is faulty. This approach allows us to focus on creating pieces that you’ll cherish for years to come.

Our commitment to sustainability is present in every aspect of our business, from product design to packaging. Reducing returns is one significant way we can all contribute to lowering carbon emissions and waste. If you have questions about any piece, please reach out—our team is here to help you make the best choice.

Thank you for joining us on this journey toward responsible, mindful shopping.

We are dedicated to offering high-quality fine jewelry that brings elegance and joy to your everyday life. While we hope every Bella Luisa piece meets your expectations, we understand that returns may sometimes be necessary.

 Our Returns Policy complies with Australian Consumer Law, ensuring a fair and transparent process. Please review the policy below to understand the conditions and process for returns.

Return Eligibility

To qualify for a return or refund, items must meet the following criteria:

- Return Period: Return requests must be submitted within 30 days of receiving your order.

- Item Condition: To be eligible for a return, items must:

- Proof of Purchase: Ensure you have the original proof of purchase or order confirmation to include with your return.

**Important: Please specify a return sender address on your package.

Non-Returnable Items

Due to hygiene and customization standards, certain items cannot be returned unless faulty:

   - Earrings and Pierced Jewelry: Not eligible for return unless defective.

   - Engraved or Personalized Items: Customized items are final sale and cannot be returned.

   - Sale Items: Discounted or sale items are not eligible for return unless faulty.

Return Form Requirement

To initiate a return, please complete our Return Request Form by clicking here. This form is required to process and evaluate your return request. Once submitted and reviewed, we will provide further instructions on completing the return.

Change of Mind Returns

For returns due to change of mind (where the item has no fault and is as described), we offer store credit only, which can be used for future purchases.

- Customers are responsible for the shipping costs on change-of-mind returns. We recommend using a tracked service, as Bella Luisa is not liable for items lost in transit.

Refund or Store Credit Processing 

Approved returns will be processed either as a refund to your original payment method (in cases of faults or issues) or as store credit (for change-of-mind returns). Refunds are typically processed within 5–7 business days once the return is received and verified. 

Faulty or Defective Products

If you have any questions about what qualifies as a faulty or defective product, please visit our Warranty Policy page for detailed information. This page provides guidelines on product warranties, helping you determine if your item may qualify for a refund or repair.

Thank you for choosing Bella Luisa. We’re here to support you every step of the way and to ensure your satisfaction with every piece. If you have any questions or need guidance, our team is just an email away.